Accepting a European Digital Identity Wallet starts with a business decision: what evidence does your service need, and where does the customer share it? Choose one customer journey, agree on the evidence with your reviewers, and use a pilot to test how wallet verification fits your existing process.
The European Commission describes EUDI Wallets as a way to identify yourself and share digital documents with public and private services. For a business accepting those presentations, the practical work includes customer experience, issuer coverage and operational handling. Read the Commission’s EUDI Wallet overview.
Start with one customer journey
Choose a step where your service needs identity or age evidence. A bank might evaluate identity evidence during account opening. An online store might check an age threshold before checkout. A healthcare provider might evaluate wallet sign-in to an existing patient account.
Define the decision your service makes after verification. That gives product and operations teams a concrete pilot scope and helps engineering identify the evidence to request.
For example, an account-opening journey can offer wallet verification alongside its existing onboarding process. The customer reviews the request, approves sharing identity details, and returns to the bank. The bank then applies its normal screening and account-opening rules. Explore EUDI Wallet verification for banking onboarding.
Agree on the evidence your business accepts
Your product, security, privacy and legal reviewers should agree on the purpose of the check and its requirements. Plan these decisions before connecting wallet verification to customers:
- Which identity details or age threshold the journey needs
- Which credentials, issuers and assurance your service accepts
- Which target markets have compatible wallets and evidence
- How your service handles unavailable or rejected presentations
- Which verification records your team needs and how long it keeps them
A valid presentation is evidence for your business process. Your organization still makes the account, eligibility or access decision. Confirm your service’s obligations with the people responsible for them. Use the eIDAS 2.0 business readiness guide to organize that review.
Design the journey around wallet approval
Explain why you need the evidence before opening the wallet. Give the customer a clear next step after approval, and a recovery route if they cannot complete the presentation.
Test both relevant device journeys. On the same phone, a wallet link can open a compatible wallet. Across devices, a customer can scan a QR code. The supported handoff depends on the wallet and presentation profile, so include the actual combinations your customers will use in the pilot.
Set measurable pilot outcomes
Use the pilot to learn whether the journey works for your customers and your reviewers. Track completion, rejected presentations, recovery and support questions. Review whether the returned evidence meets your policy and whether your team can investigate an unsuccessful attempt.
Compare these findings with the current journey before planning a wider rollout. The results give your team evidence for its decision; they do not guarantee higher conversion or regulatory compliance.
Evaluate DLBR EID with your team
DLBR EID connects supported EUDI Wallet presentations to an existing customer journey through one verification API. Your engineering team can evaluate the OpenID4VP integration and typed SDK in the documentation while business reviewers assess the use case and rollout requirements.
The pilot is underway. Share your customer journey, target markets and required evidence to discuss a pilot with the team.
Explore the EUDI Wallet verification solution or request pilot access.